Client/Patient Service User Survey :: International Federation of Aromatherapists

Client/Patient Service User Survey

This survey is about the care and treatment you receive from an IFA registrant. This might include the consultation process, massage, essential oil blends/products, referrals, aftercare advice, etc. The information will be used to help improve the services offered by our registrants. We’re interested in your views of that experience, even if your contact has only been limited or has now finished. If you choose to take part, your answers will be treated in confidence.

YOUR CARE AND TREATMENT

When was the last time you saw an IFA registered Aromatherapist? *

In the last month 1-3 months ago 4-6 months ago 7-12 months ago More than 12 months ago Don’t know/can’t remember I have never seen an IFA registered Aromatherapist

Overall, how long have you been in contact with an IFA registrant? *

Less than 1 year 1 to 5 years 6 to 10 years More than 10 years I am no longer in contact with an IFA registered Aromatherapist Don’t know / Can’t remember

Thinking about the last time you saw an IFA registered Aromatherapist.....

Did this person listen carefully to you? *

Yes, definitely Yes, to some extent No

Did this person take your views into account? *

Yes, definitely Yes, to some extent No

Still thinking about the last time you saw an IFA registered Aromatherapist.....

Did you have trust and confidence in this person? *

Yes, definitely Yes, to some extent No

Did this person treat you with respect and dignity? *

Yes, definitely Yes, to some extent No

Were you given enough time to discuss your condition(s) and treatment? *

Yes, definitely Yes, to some extent No

CONSULTATION

When you had your initial consultation with your IFA registered Aromatherapist, did you feel that it was thorough enough? *

Yes No Don’t know/ Can’t remember

Were you assured that any information given would be held in the strictest confidence? *

Yes No Don’t know/ Can’t remember

YOUR TREATMENT PLAN

A treatment plan is part of the initial consultation with your Aromatherapist and explains how your Aromatherapy treatment has been planned.

Did your IFA registered Aromatherapist discuss your treatment plan with you prior to your first treatment? *

Yes Yes, to some extent No I don’t know/can’t remember what is in my treatment plan

Do you think your views were taken into account when discussing your treatment plan? *

Yes, definitely Yes, to some extent No

Did your Aromatherapist discuss/recommend any goals and/or aftercare advice as part of your treatment plan? For example, this might include changes you may want to make to your diet, lifestyle, exercise programme? *

Yes, definitely Yes, to some extent No

Has your IFA registered Aromatherapist helped you start achieving these goals? *

Yes, definitely Yes, to some extent No

Did your IFA registered Aromatherapist explain to you, prior to treatment, some of the possible effects of Aromatherapy that may occur after your treatment? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

YOUR TREATMENT REVIEW

Does your IFA registered Aromatherapist regularly discuss your progress with you in relation to your Aromatherapy treatments? *

Yes No Don’t know / Can’t remember

Are you given the chance to express your views about your aromatherapy treatment? *

Yes, definitely Yes, to some extent No

Do you find these discussions about your aromatherapy treatment helpful? *

Yes, definitely Yes, to some extent No

MASSAGE TREATMENT(S)

Where you had massage treatment(s):

Did you find the overall experience beneficial? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

Were you warm enough during the treatment(s)? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

Did you feel that your Aromatherapist was sensitive to your comfort whilst on the massage couch? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

Was your modesty protected? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

Did the Aromatherapist encourage you to communicate when something was uncomfortable/unpleasant during the treatment(s)? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

AROMATHERAPY PRODUCT(S)

In the last 12 months, have you used any Aromatherapy product(s) provided by your IFA registered Aromatherapist? *

Yes No Don’t know / Can’t remember

Do you think your views were taken into account in deciding which product(s) were suitable? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

Did you feel that the product(s) were of good quality and were of benefit to you? *

Yes No Don’t know / Can’t remember

The last time you had a new product(s) given to you…

Were instructions for use clearly explained to you? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

Were you told about any cautions in relation to the product(s)? *

Yes, definitely Yes, to some extent No Don’t know / Can’t remember

Since being given the Aromatherapy product(s), has your therapist checked with you about how you are getting on with the product(s)? *

Yes No

REFERRALS

In the last 12 months, has your IFA Aromatherapist discussed any other types of therapy that may be of benefit to you (eg, osteopathy), or has he/she referred you to your GP *

Yes No Don’t know / Can’t remember

If yes, did you act upon your Aromatherapist’s suggestion(s)? *

Yes No Don’t know / Can’t remember

OVERALL

Overall, how would you rate the care you have received from your IFA registered Aromatherapist in the last 12 months? *

Excellent Very good Good Fair Poor Very poor

ABOUT YOU

Who was the main person or people that filled in this questionnaire? *

The service user/client A friend or relative of the service user/client Both service user/client and friend/relative together

Reminder: All the questions should be answered from the point of view of the service user/client. This includes the following background questions on gender and date of birth.

Are you male or female? *

Male Female Transgender

What was your year of birth?

In general, how is your health right now? *

Excellent Very good Good Fair Poor Very poor

Do you have any disabilities? *

Yes No

Are you currently in paid work? (tick all that apply) *

Yes, I am working between 1-15 hours a week Yes, I am working 16 or more hours a week Yes, but my working hours vary No No, I am retired No, I work on a casual basis No, I am a full-time student No, I do voluntary work

To which of these ethnic groups would you say you belong? *

British Irish Any other White background White and Black Caribbean White and Black African White and Asian Any other mixed background Indian Pakistani Bangladeshi Any other Asian background Caribbean African Any other Black background Chinese Any other ethnic group

OTHER COMMENTS

If there is anything else you would like to tell us about your experiences of Aromatherapy in the last 12 months, please do so here.

Is there anything particularly good about your care? *

Is there anything that could be improved? *

Any other comments? *