Pauline has over 25 years’ experience in education and management. Since 2007 she has been the Chief Executive Officer (CEO) of the IFA and staff member since 1997. Previously an office manager for Harper Collins, Kings Court Publishing and MSD, Accounts Manager and Key literature verifying officer in the 90’s for children’s books. She has qualifications in teaching from City & Guilds, LANTRA, aromatherapy, aromacare, examining and assessing and cosmetic product formulation. She is responsible for implementing the Charity's long and short term strategy and ultimately for the day-to-day management decisions and oversees quality control. She acts as a direct liaison between the Board and staff and also communicates the Board’s decisions. She sits on varies education boards within Asia to promote aromatherapy and to map qualifications.

Jennifer has recently joined the IFA team. She has an MBA in Finance from Leicester University, Advanced Diploma in Information Technology and Business Administration, Marketing and Bachelor of Inorganic Chemistry. She has worked at Elthorne Park High School as an examination invigilator for GCSC, and PPE. Prior to that she acted as an assistant merchandiser for BHS, assistant manager at Jones Bootmaker and as a logistics co-ordinator. She was an operation manager of General Cargo Dept in Tianjin working with customs and handling of import and export freight. She is the point of contact for all Centres who reside in China, Hong Kong and Taiwan. She schedules examinations, translates documentation, and coordinates the Chinese Aromatherapy Times editions. Her working days are Tuesdays and Thursdays. 

Lauren has over 10 years’ experience working in operations. Since 2011 she re-joined the IFA after being a Projects Manager for Mears Council and was involved in maintenance operations for fire projects for London underground. Prior to that she worked at the IFA as Education Administrator after leaving university with a BA Honours degree in History. Since then she has undertaken various continual professional development programmes in team management, health and safety regulations, managing conflict and attended a legal secretary course. She is responsible for ensuring quality assurance processes are robust and effective. She deals with day-to-day operations and implements quality interventions where appropriate to ensure continued compliance.

Keely joined the IFA as a staff member in 2017. She has previous experience as a visual merchandising specialist and luxury retail sales associate at Burberry. She has a Level 4 diploma in Buying and Merchandising with experience in procuring goods and negotiation, identifying trends, researching, merchandise planning, fund allocation, corporate branding, customer service, sales, and retail. She has numerous digital skills and qualifications in design and technology, undertaken further studies in team building and data controlling. She is the IFA’s Data Protection Officer and is responsible for the registration and administration of membership applications and renewals, and customer service.